FREQUENTLY ASKED QUESTIONS
Q. When will the service be available in my area?A: Service is available for business's and residential building owners in Downtown Rochester. Please contact us now to schedule an appointment. Q: What do I need to do in order to get the service?A: There are several ways to identify an interest in the NYSYS Broadband service, these include via phone (585-288-1040), via online registration or via e-mail. Once we have your contact information on file, a suitable date and time shall be arranged to initialize customer signup. Q. How secure is my connection?A. Unlike some other Internet providers, we own our own infrastructure from end-to-end. We also use industry-proven authentication and encryption technologies, as well as proprietary, closed protocols, to scramble signals and limit connections to our transceivers. Q. My connection seems slow, how can I test the speed?A. First make sure your computer is virus/spyware free by utilizing the following free tools: AVG Antivirus, Malwarebytes. Next unplug any equipment such as a wireless router and plug your computer directly into the wall. After completing these other steps, check out a public speedtest here. Q. What should I do if my connection stops working?A. Please contact our support line at 585-288-1040 Q. Can I use VoIP (Voice over Internet) with your service?A. We offer VoIP service through multiple partners, in addition our service is fully VoIP compatible with all service providers. Q: Where can I get information from?A: Information on the service is accessible through:
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